Responsible Gaming

Queen88 Casino is committed to promoting safer gambling and helping players keep gambling enjoyable, controlled and within their means. Gambling should be treated as entertainment, not as a way to make money or solve financial problems.

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Gamble for entertainment

Gambling can be enjoyable when it is approached as a leisure activity. It also involves risk, and there is no guaranteed way to win. Game outcomes are determined by chance or by the rules of the relevant game, so previous results do not predict future results. A win is never certain, and losses cannot be recovered by continuing to play.

In this article

Before you play, decide how much time and money you are comfortable spending. Consider this amount the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Only use money that is available after essential expenses have been paid. Never gamble with money set aside for rent, bills, food, education, savings or other important commitments.

Practical ways to stay in control

Set a spending budget before starting and do not increase it during a session.
Set a time limit and take regular breaks away from the game.
Keep track of deposits, wagers and losses rather than relying on memory.
Avoid gambling when you are upset, stressed, tired, intoxicated or trying to recover losses.
Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
Treat winnings as winnings and losses as losses; do not chase either outcome.
Keep gambling separate from essential household finances where possible.
Discuss your limits with someone you trust if gambling is becoming difficult to manage.

Players must meet the applicable minimum legal age requirements before using gambling services. Do not allow children or other unauthorised people to access your account. Keep your login details private, use appropriate device security and log out when you have finished playing.

Tools to support safer play

Safer gambling tools can help you monitor and manage your activity. Depending on the services available to your account and the applicable requirements, these may include deposit limits, wagering or loss controls, session reminders, reality checks, account activity information, temporary breaks and account closure or self-exclusion options.

A limit is most useful when it is selected before you begin gambling and set at an amount that you can genuinely afford to lose. If a limit is reduced, the change may take effect immediately or after any required cooling-off period. Increases may be subject to a delay or additional confirmation. Limits are not a guarantee that harm will not occur, so continue to review your behaviour and seek help if you are concerned.

Taking a break or self-excluding

If you feel that gambling is no longer enjoyable or is becoming difficult to control, consider taking a temporary break or requesting self-exclusion. Self-exclusion is a stronger step that prevents or restricts access for a chosen period or, where applicable, in accordance with the relevant process. During self-exclusion, do not try to open another account, use another person's account or find ways around the restriction.

A break or self-exclusion request should be treated seriously. Before requesting one, withdraw any eligible balance in accordance with the applicable account terms and make arrangements to remove gambling applications, block promotional messages and limit access to gambling websites. You can also ask a trusted person to support you and help maintain your decision.

Review your account activity and identify the behaviour you want to change.
Choose a suitable limit, break or self-exclusion option.
Remove saved payment details and reduce easy access to gambling services.
Tell a trusted person what you have decided and ask for practical support.
Contact an independent gambling support service if you need help maintaining the change.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the change at first. Early action is helpful, whether you are concerned about your own gambling or the gambling of someone close to you.

You may need support if you

Spend more time or money gambling than you intended.
Increase your bets or deposits to try to feel the same excitement.
Chase losses or return soon after losing money to try to win it back.
Hide, minimise or feel embarrassed about your gambling.
Borrow money, miss bills or experience financial stress because of gambling.
Argue with family, friends or colleagues about your gambling.
Neglect work, study, sleep, health or other responsibilities.
Feel restless, irritable or anxious when you try to stop.
Gamble to escape sadness, stress, loneliness or other difficult feelings.
Attempt to stop or cut back but find that you cannot maintain the change.

These signs do not need to be present in large numbers before you take action. If gambling is causing concern, stop playing, use an available limit or self-exclusion option and seek independent support. Speaking with a qualified counsellor or financial counsellor can help you understand what is happening and plan practical next steps.

If gambling has created financial pressure, avoid taking further loans or using gambling as a solution. Consider speaking with a free or independent financial counselling service in Australia. If gambling is affecting your mental health or you feel unsafe, contact an appropriate health or crisis support service. In an immediate emergency, contact emergency services.

Support for players and affected people

Support is available for people who gamble and for family members, friends or others affected by gambling. Independent Australian services can provide confidential information, counselling, financial guidance and help with making a safety plan. You do not need to wait until a problem becomes severe before asking for assistance.

If you are supporting someone else, try to have a calm conversation at a suitable time. Focus on specific behaviours and their effect rather than blame. Encourage the person to use safer gambling tools and obtain professional support. Protect shared finances where appropriate, and seek advice about your own wellbeing and financial position.

Our approach

Queen88 Casino provides information intended to encourage safer gambling. We may apply account checks, restrictions or other measures where required by applicable law, our procedures or responsible gambling obligations. Information about available controls, account activity and account restrictions can be requested through the relevant support or account channels.

We cannot provide financial, medical or psychological advice. Information on this page is general and should not replace advice from an appropriately qualified professional or an independent support organisation. Gambling outcomes cannot be guaranteed, and no responsible gambling tool removes the inherent risks of gambling.

If you think you may be losing control, take action today: stop gambling, secure your finances, speak with someone you trust and seek independent help. Asking for support is a responsible decision, and you do not have to manage the situation alone.