Privacy Policy

This Privacy Policy explains how Queen88 Casino collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information. We aim to handle personal information fairly, transparently and securely, in line with applicable privacy requirements in Australia and any other requirements that apply to the services.

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Information we may collect

The information collected depends on how a player interacts with Queen88 Casino. Some information is provided directly by the player, while other information is collected automatically when the website or services are used. We seek information that is reasonably connected with operating an account, providing services, meeting legal and security requirements, preventing misuse or improving the player experience.

In this article

Account and identity information

When a player registers or updates an account, we may handle details such as their name, date of birth, residential information, contact details, login information, account preferences and responsible gambling settings. We may also collect information needed to confirm that an account belongs to the person using it and that the player meets applicable age and eligibility requirements.

Verification documents

To support identity, age and eligibility checks, we may request verification documents or other information. This may include documents showing identity, age or address, together with information about the source of funds where checks are necessary. Verification information is handled for compliance, account security, fraud prevention and the protection of the services.

Payment and transaction records

We may record details about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details directly. We may receive information about the payment method, transaction status and relevant account references, but we do not necessarily receive or store complete payment card information.

Device and usage data

When the website is accessed, we may handle information such as an IP address, browser type, device type, operating system, language, approximate location, pages viewed, dates and times of access, and information about how the website is used. This information helps with security, troubleshooting, website performance and service improvement.

Communications and support information

If a player contacts support, we may keep the message, account details supplied during the conversation, information provided to resolve the enquiry and a record of the response. We may also retain feedback, complaints and other communications connected with the account or services.

How we use personal information

Personal information is used for clear and legitimate operational purposes. The type of use depends on the information involved, the service requested and the requirements that apply. We do not seek to use personal information for purposes that are incompatible with the reason it was collected without taking appropriate steps to notify the player or obtain consent where required.

Create, administer and secure a player account.
Provide casino services and display accurate account information.
Process deposits, withdrawals and other transactions.
Verify identity, age and eligibility before or during the use of services.
Detect, investigate and prevent fraud, abuse, suspicious activity and other security risks.
Meet legal, regulatory, tax, accounting and responsible gambling obligations that apply to the services.
Respond to questions, manage complaints and provide customer support.
Monitor website performance, fix technical issues and improve functionality.
Personalise website content or communications where this is appropriate and permitted.
Send service messages, including account, security, transaction and policy updates.
Send marketing communications where the player has provided consent or where another lawful basis permits it.

Some information may be combined with information from service providers or other lawful sources where this is necessary for verification, security, payment processing or compliance. Information may also be reviewed to identify unusual activity, protect accounts and maintain the integrity of the website.

Marketing preferences

Players can choose whether to receive promotional communications. A player may unsubscribe from marketing messages by using the unsubscribe option provided in the message or by contacting support. Stopping marketing messages will not stop important service communications, such as security notices, transaction updates, account messages or information about changes to the services or this Privacy Policy.

Responsible gambling and account protection

Information connected with responsible gambling settings, account activity or support requests may be used to help protect players and maintain secure services. This may include reviewing requests for account restrictions, identifying unusual account activity and responding to concerns raised by a player.

Cookies, service providers and information sharing

Cookies and similar technologies

Queen88 Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, measure website use and help identify suspicious activity. Some cookies are essential for requested services, while others help us understand performance or improve the online experience.

Players can manage or delete cookies through the settings of their web browser. Blocking or removing certain cookies may affect website functions, account access or the way some features operate. Browser controls differ, so players should review the help information provided with their chosen browser.

Service providers

Information may be shared with carefully selected service providers where they need it to perform services on our behalf. Examples may include payment processing, identity and age verification, fraud monitoring, technology hosting, security, analytics, customer support and communications. These providers should only handle information for authorised purposes and under appropriate confidentiality and security arrangements.

Other disclosures

Information may also be disclosed where necessary to comply with a valid legal request, protect the rights and safety of players or others, investigate suspected unlawful activity, enforce applicable terms, or protect the security and integrity of the website. We may share information with professional advisers or relevant authorities where this is permitted or required.

International handling

Some service providers or systems may be located outside Australia. Where personal information is handled in another country, appropriate steps are taken to support its protection and meet applicable privacy requirements. The safeguards used may depend on the type of information, the service involved and the destination country.

Security, retention and policy changes

We use reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No method of transmitting or storing information can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

Access to personal information is limited to people and providers who need it for an authorised purpose. If a player suspects that an account or password has been compromised, they should take immediate steps to secure the account and contact support through the available website channels.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website. Players should review this page occasionally, particularly before continuing to use the services after a material update.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. These rights may include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information, and withdrawing consent to marketing communications or other processing based on consent.

To exercise data rights, ask a privacy question or make a data request, contact support@queen88casino.wtf. Please describe the request clearly and include enough information for us to understand and verify it. We may need to confirm the identity of the requester before providing information or making changes, in order to protect the account and prevent unauthorised disclosure.

Access: ask for a copy of personal information held about you, subject to applicable limitations.
Correction: tell us which information is inaccurate, incomplete or out of date and request an update.
Deletion: request removal of personal information where it is no longer needed or where deletion is otherwise available.
Withdraw consent to marketing: contact support@queen88casino.wtf or use the available unsubscribe option.
Privacy questions: contact support@queen88casino.wtf if you need clarification about how information is collected, used or shared.

A request may not always be actioned in full. For example, information may need to be retained for legal, security, dispute resolution, fraud prevention or responsible gambling purposes. If a restriction applies, we will explain the relevant position where permitted. Deleting an account or withdrawing marketing consent does not necessarily require the deletion of every record connected with that account.

Players may also have the right to raise a privacy concern with the appropriate privacy authority in their jurisdiction. This policy should be read together with the website terms, responsible gambling information and any other notices provided when personal information is collected. By using the website, players acknowledge that their information may be handled as described in this Privacy Policy.